Normal idle time is a normal part of business cycles and refers to delays due to a lack of communication, supplies, red tape, or other factors within management's control. This kind of idle time can often be remedied through improved planning, streamlined processes, and better customer service. It’s important for businesses to be mindful of the long-term impact of normal idle time on overall productivity and morale since it can lead to decreased efficiency.
Abnormal idle time is anything that is outside of the managements control. These types of delays may be caused by natural disasters, system breakdowns, or unexpected changes in client demand. Abnormal idle time management typically requires emergency protocols set up to respond quickly and with precision to combat any potential downtime from these causes. In addition, having contingency plans in place for major incidents will allow companies to react quickly and effectively, getting back online faster than if they were trying to manage it themselves while it was happening.
